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PRIVACY POLICY

PANA GEMS respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

This Privacy Policy applies to information collected through our Meta Lead Forms, LinkedIn Lead Gen Forms, direct enquiries, and other communication channels through which you voluntarily provide information to PANA GEMS.

Effective Date: August 8, 2026
Last Updated: August 8, 2026

1. INFORMATION WE COLLECT

When you contact PANA GEMS, submit an enquiry, or express interest in our products or services, we may collect personal and business information that you voluntarily provide to us.

Depending on the nature of your enquiry, this may include:

  • Full Name

  • Phone Number

  • Business Phone Number

  • Business Email Address

  • Company Name

  • Job Designation / Job Title

  • Country

  • Business or company-related information

  • Product or service requirements

  • Diamond sourcing requirements

  • Enquiry details

  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to understand your requirements and communicate with you regarding our products and services.

2. HOW WE COLLECT YOUR INFORMATION

PANA GEMS may collect your information through:

Meta Lead Forms

We may collect information submitted by you through Lead Generation Forms on platforms operated by Meta, including Facebook and Instagram.

LinkedIn Lead Gen Forms

We may collect information submitted by you through Lead Gen Forms on LinkedIn.

Direct Enquiries

We may also receive information when you directly contact us through email, phone, messaging platforms, our website, or other communication channels.

By voluntarily submitting your information through these channels, you acknowledge that PANA GEMS may use the information for the purposes described in this Privacy Policy.

3. INFORMATION COLLECTED THROUGH META AND LINKEDIN LEAD FORMS

When you submit your details through a Meta Lead Form or LinkedIn Lead Gen Form, the information you provide may be received by PANA GEMS.

The information may include details such as your name, business email, phone number, company name, designation, country, and other information requested through the relevant lead form.

PANA GEMS uses this information to understand your business requirements and to communicate with you regarding our products and services.

Meta and LinkedIn may separately collect and process information in accordance with their respective privacy policies and terms. PANA GEMS is responsible for the information that we receive and process after it is submitted to us.

4. HOW WE USE YOUR INFORMATION

PANA GEMS may use the information collected from you for legitimate business and communication purposes, including:

  • Responding to your enquiries

  • Understanding your product and business requirements

  • Understanding your business and sourcing needs

  • Contacting you regarding products and services

  • Providing information about available products and stock

  • Sending quotations

  • Sending stock lists

  • Sharing relevant product information

  • Discussing diamond requirements and specifications

  • Providing customer support

  • Following up on enquiries

  • Communicating regarding potential business opportunities

  • Maintaining business communication

  • Improving our products and services

  • Managing and responding to business requests

We may contact you through the contact details you provide, including phone calls, business email, WhatsApp, or other appropriate communication channels, where applicable.

5. BUSINESS COMMUNICATIONS

When you provide your contact information to PANA GEMS through a lead form or direct enquiry, we may use the provided information to contact you regarding your enquiry and relevant business requirements.

This may include:

  • Phone calls

  • Emails

  • WhatsApp or other messaging communication

  • Product and stock updates

  • Quotations

  • Follow-ups regarding your enquiry

  • Information relevant to your business requirements

You may request that we stop contacting you for marketing or promotional purposes at any time by contacting us using the details provided below.

6. SHARING OF YOUR INFORMATION

PANA GEMS does not sell, rent, or trade your personal or business information to third parties.

The information submitted by you is primarily used internally by the PANA GEMS team for business communication, enquiry management, customer support, and related business purposes.

Your information is not intentionally disclosed to external third parties except where disclosure may be necessary:

  • To comply with applicable laws or legal requirements

  • To respond to lawful requests from competent authorities

  • To protect the rights, safety, or security of PANA GEMS, our team, customers, or others

  • Where disclosure is otherwise legally required or permitted

7. INTERNAL USE OF INFORMATION

Information received through Meta Lead Forms, LinkedIn Lead Gen Forms, or direct enquiries may be accessible internally to relevant members of the PANA GEMS team who need the information to respond to enquiries, understand requirements, provide quotations, share stock lists, offer customer support, and manage business communications.

We aim to limit access to information to individuals who require it for legitimate business purposes.

8. DATA SECURITY

PANA GEMS takes reasonable measures to protect the information provided to us against unauthorized access, misuse, alteration, disclosure, or loss.

While we take reasonable steps to safeguard information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted electronically.

9. DATA RETENTION

PANA GEMS may retain information for as long as reasonably necessary to:

  • Respond to enquiries

  • Maintain business communication

  • Provide requested products or services

  • Maintain relevant business records

  • Handle customer support

  • Meet applicable legal, accounting, or business requirements

When information is no longer reasonably required for legitimate business purposes, we may delete or securely dispose of it, subject to applicable legal and business requirements.

10. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have the right to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information

  • Request restriction of certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of promotional or marketing communications

  • Ask questions about how your information is being used

To exercise any applicable privacy rights or make a privacy-related request, you can contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. THIRD-PARTY PLATFORMS

Our lead-generation activities may use third-party platforms such as Meta and LinkedIn.

When you interact with our advertisements or lead forms on these platforms, the respective platform may independently collect and process information according to its own privacy policies, terms, and practices.

PANA GEMS does not control the privacy practices of third-party platforms.

We recommend reviewing the privacy policies of the relevant platforms to understand how they independently handle information.

12. DIRECT ENQUIRIES

If you contact PANA GEMS directly through email, phone, messaging services, website forms, or other communication channels, we may collect and use the information you provide to:

  • Understand your enquiry

  • Respond to your request

  • Understand your business requirements

  • Provide quotations

  • Share stock availability

  • Provide product information

  • Provide customer support

  • Follow up regarding your enquiry

13. CHILDREN'S PRIVACY

PANA GEMS primarily provides products and services for business and professional customers.

Our services and lead-generation activities are not intentionally directed toward children.

We do not knowingly collect personal information from children for business lead-generation purposes.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. EXTERNAL LINKS

Our advertisements, communications, website, or other digital content may contain links to third-party websites, platforms, or services.

PANA GEMS is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

15. CHANGES TO THIS PRIVACY POLICY

PANA GEMS may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or privacy practices.

Any updated version will be made available through the appropriate online channel.

We encourage you to periodically review this Privacy Policy for any changes.

16. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us:

Business Name: PANA GEMS
Email: panagems608@gmail.com

For privacy-related requests, please mention "Privacy Request" in the subject line of your email where appropriate.

17. CONSENT

By voluntarily submitting your information through a PANA GEMS Meta Lead Form, LinkedIn Lead Gen Form, direct enquiry, or other communication channel, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, to the extent permitted by applicable law.

PANA GEMS
Email: panagems608@gmail.com

Last Updated: August 8, 2026

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